Chatbot
The Problem
Andres, owner of an Airbnb villa management agency, wanted an all-in-one tool that could manage all incoming messages, respond to customer queries, help visitors if they had issues with their stay , … and if possible also generate leads.
He wanted to get rid of all boring and time consuming tasks. He said one of his staff members was always busy handling messages on social media and Whatsapp, while he relied on her to do more business related stuff.
He wanted to expand his business but he didn’t want to hire more staff as this would implicate that he had to implement kind of an HR-department too.”
Proposed solution
We proposed to build a chatbot for all his social media profiles and Whatsapp. This would lighten the job of his assistant.
We discovered that all data and files to run his agency were scattered around on different places. We proposed to build a custom build CRM for him where everything was centralized. After considering a few options, we decided to go for Notion as his CRM platform.
We would start building an MVP for the chatbot and CRM. Then we will slowly start to systemize tasks and projects.
Andres and his team never used a centralized system and never heard of Notion, so we decided to offer coaching for him and his team
Once they get used to Notion, we will start building a more complex and scalable system.
Scope
A chatbot that we integrated into their website, Whatsapp and Facebook
A daily summary of all messages (and questions) from the several bots
These chabots became lead generators by collecting email address and phone numbers from users. We set up an automated system in Notion to contact these users, leading to new people renting his properties
Their Google calendar was integrated in Notion and the chatbots, making it the only source for scheduling.
We streamlined (and automated) workflows in Notion, so now his staff knows exactly what they have to do (and when).
We are still having a weekly (online) meet-up were we discuss what can be automated or new features to implement.
Notion is now their only CRM, centralizing all documents.
Result
All clients questions are answered accurately and in a short time. And 24/7
Andres his agency received 27% more reservations compared to last year.
Andres saved money by not having to hire 2 FTE (Full Time Employees).
The staff is less stressed because they now know what is expected from them (and by when)
Andres has now more free time to do stuff he enjoys the most (quality time with his family, playing golf or padel)
Example
You can find a basic version of the Chatbot we developed for Andres at the bottom right of this page. Please feel free to try.
This bot can answer most of your questions about the properties you can rent (booking info, info about your stay, answering complaints or questions).
If you want to rent your villa with this agency, this bot also helps you all you need to know.
This chatbots also answers all commonly questions about an booking (location, wifi password, …) and much more.
You wonder if there are some nice restaurants in the neighborhood? The bot has the answer. You want to go out and you don’t know where? ….
The Villas (all located in Bali, Indonesia) that you can rent are:
Villa ABC:
rented out every first 2 weeks of the month
Villa XYZ:
Rented out every 1st and 3rd week of the month
Villa Riri:
Rented out every month from the 2oth till the end of the month.
There is also a custom booking under the name of Jonas (and booking number: 123789).
For demo reasons, extending and cancellations will not be updated in the database.
Feel free to try it out.
If you are interested in our products? Please contact us at [email protected]